Delivery & Returns
WELCOME TO XCONCEPT CUSTOMER SERVICE.
For more information please contact our customer service department by email at: info@xconceptfashion.com
DELIVERY
TIMING
Destination Timing Courier
Italy 1-2 days TNT
Europe 1-3 days TNT
World 3-5 days TNT
PRICING
Order returns are free, when:
- customers would change the articles with other items available in the online shop
- customers would change 50% or 60% of the total order value over a specific amount determined per country (see below).
Full order returns have shipment fees always charged to the clients.
Italy
Free returns on:
50% of the value of the ordered items on orders over 170€
TNT Standard (1 – 2 days) shipment expenses: 10 EUR
Australia
Free returns on:
50% of the value of the ordered items on orders over 400€
60% of the value of the ordered items on orders over 600€
TNT (2-4 days) 39 EUR
USA and Canada
Free returns on:
50% of the value of the ordered items on orders over 250€
60% of the value of the ordered items on orders over 450€
TNT (2-4 days) 30 EUR
*U.S. custom office may require your personal S.S.N. number to delivery **Displayed prices include duty and taxes
China
Free returns on:
50% of the value of the ordered items on orders over 350€
60% of the value of the ordered items on orders over 550€
TNT (2-4 days) 35 EUR
Europe (Austria, France, Germany, Liechtenstein, Principato di Monaco, Slovenia, Switzerland, Spain, Benelux, Great Britain, Portugal)
Free returns on:
50% of the value of the ordered items on orders over 200€
60% of the value of the ordered items on orders over 350€
TNT (1-2 days) 15 EUR
Europe (Bulgaria, Colonia, Czech Republic, Romania, Slovacchia, Hungary, Cyprus, Croatia, Denmark, Estonia, Finland, Greece, Ireland, Lettonia, Lithuania, Malta, Norway, Sweden, Turkey)
Free returns on:
50% of the value of the ordered items on orders over 350€
60% of the value of the ordered items on orders over 550€
TNT (2-4 days) 34 EUR
Hong Kong*
Free returns on:
50% of the value of the ordered items on orders over 500€
60% of the value of the ordered items on orders over 650€
TNT (2-4 days) 45 EUR
Rest of the world
Free returns on:
50% of the value of the ordered items on orders over 500€
60% of the value of the ordered items on orders over 650€
TNT (2-4 days) ... EUR
ORDER TRACKING
Upon confirmation of your order, if you wish to track your order please write an email to our customer service team info@xconceptfashion.com and we will provide you with your TNT track number as soon as possible!
ORDERS
All orders placed before 10:00 AM (GMT) will be despatched the same day. Those sent later than 10:00 AM (GMT) will be shipped the next day.
RETURNS
Customers who, for whatever reason shall not be satisfied with the purchase, have the right to terminate the contract without penalty and without giving any reason, within 10 days of the order’s date. The goods are considered “returned” when they are received by the forwarder. The substantial integrity of the goods to be returned is an essential condition for the exercise of the right of withdrawal. Returned items must be in the same condition in which they were sent, in the original packaging and without any faults. Product authenticity tags must be attached with the plastic security seal intact. Returned items must be unused and with all original product tags attached. Shoes and accessories need to be returned in their original undamaged boxes.
Items on “Sale” cannot be returned.
To return your order, please send an e-mail to info@xconceptfashion.com. Customers shall request the return indicating the order number and the item(s) code(s) to be returned. Once received, XCONCEPT s.n.c. will send shipping instructions via email.
The returns is free just for the customer would change the articles = The returns is free of charge only in case the customer wishes to exchange the articles with other items available in the online shop, or on part of the order as per the above applied fees per country. XCONCEPT reserves the right to refuse unauthorised returns and/or those items sent in discordance with the return policy.
In case of change request, the same above conditions are applied.
UNITED STATES CUSTOMERS
We gladly accept returns from United States within 10 days of the order’s date. Returning shipments are free of charge for orders over 250 EUR but any customs charges incurred are always payable by the customer. Returns must be invoiced as “RETURNED GOODS OF NO COMMERCIAL VALUE” to prevent them being held at the Italian Customs.
XCONCEPT reserves the right to refuse unauthorised returns and/or those items sent in discordance with the return policy.
NON EUROPEAN CUSTOMERS
We gladly accept returns outside Europe within 10 days of the order’s date. Returning shipments from outside Europe are not free of charge and any customs charges incurred are payable by the customer. Returns from outside of the Europe must be invoiced as “RETURNED GOODS OF NO COMMERCIAL VALUE” to prevent them being held at the Italian Customs.
XCONCEPT reserves the right to refuse unauthorised returns and/or those items sent in discordance with the return policy.
Please Note:
– All returns must be received in their original condition and packaging, including product tags.
– Returns may take up to 5-7 working days to process once received.
– Returns remain the customer’s responsibility until received by our warehouse team.
– Please keep hold of your return tracking information as this acts as proof of postage and without this we will be unable to provide assistance.